Thank you for choosing Pikoolo for your water bottle needs! Below are the details of our dispatch policy:
Preparation Time: We strive to ship all orders within 1 to 2 business days following confirmation, applicable from Monday through Sunday for orders confirmed before 12 PM EST.
Delivery Schedule: Your water bottles should arrive within 3–5 business days after dispatch confirmation, from Monday to Saturday, directly to your doorstep.
Our water bottles are made with premium-grade materials, ensuring durability and long-term performance. They are designed to handle daily use and can reliably serve your household, work, fitness, or travel needs.
Cleaning your water bottle is simple! Disassemble any removable components and rinse them with clean water. Use mild soap and a soft brush if needed. Allow all parts to dry completely before reassembling. Refer to the product instructions for any model-specific cleaning recommendations.
Changed your mind? No worries. Pikoolo offers a 30-day return window starting the day after your order is delivered. Please contact us at support@pikoolo.com to initiate a return.
The product must be new and unused.
Original manufacturer seals, if applicable, must remain unbroken.
The item must not be damaged due to customer handling or use.
Products must be returned in their original packaging.
For returns due to customer error, such as ordering the wrong item, changing your mind, or another non-defective reason, the customer is responsible for return shipping costs. For damaged or incorrect items, Pikoolo will provide a prepaid return label and cover the return shipping costs.
Once our logistics team receives and inspects the returned item, your refund will be processed within seven business days.
Yes. Orders can be modified free of charge before the shipping confirmation is sent. Once the order has been shipped, changes can no longer be made and our return policy will apply.
Yes. Orders can be canceled free of charge before the shipping confirmation is sent. Once the order has been shipped, it can no longer be canceled and our return policy will apply. Should you need to cancel, please reach out to us through the contact methods listed on our Contact Page.
Refunds are processed after the returned item has been received and inspected by our team. Once approved, the refund will be credited to your original payment method within seven business days. Please be aware that your bank or credit card company may require additional time to post the refund to your account.
If you receive a damaged or incorrect item, please notify us at support@pikoolo.com within 48 hours of delivery. Please provide photos of the damaged or incorrect item so our team can review the issue and assist you. Eligible damaged or incorrect items may be returned within 30 days for a full refund or replacement. Pikoolo will provide a prepaid return label, and you will not be responsible for return shipping costs. Please do not discard the product until you have received further instructions from our customer service team.
If you are not completely satisfied with your purchase, you can return the item to us. Please follow these steps to ensure a smooth return process:
1. Check Return Window: Pikoolo offers a 30-day return window starting the day after your order is delivered. Make sure your return falls within this timeframe.
2. Contact Customer Service: Get in touch with our customer service via email, phone, or through our website. Provide your order number, the item's details, and the reason for the return. We will review your request and, if it meets our return criteria, provide return authorization and instructions.
3. Prepare the Item for Return: Pack the item securely in its original packaging, including any accessories, manuals, and documentation. The product must remain unused and in its original condition.
4. Include Return Authorization: Place the return authorization inside the package along with a brief note detailing the reason for return. This helps us process your return more efficiently.
5. Ship Your Item: If the return is due to a damaged or incorrect item, Pikoolo will provide a prepaid return label and cover the return shipping costs. If the return is due to customer error, change of mind, an incorrectly ordered item, or another non-defective reason, the customer is responsible for return shipping costs. In such cases, please use a traceable shipping method. Pikoolo is not liable for return packages lost during customer-arranged shipping.
6. Notify Us of the Shipment: After sending the item, please provide the tracking details to our customer service team so we can monitor the return.
7. Await Confirmation: Upon receiving and inspecting the returned item, we will notify you about the status of your refund or exchange.
8. Refund Processing: Once the return is approved, the refund will be credited to your original payment method within seven business days. Please be aware that your bank or credit card company may require additional time to post the refund to your account.
Following these steps will help ensure that your return is handled efficiently and your refund is processed promptly. If you have any questions or require further assistance, please contact our customer service team.
You can get detailed information in the section Return & Refund Policy.
If your package has not been delivered within two days of the expected delivery date, please contact our customer service team at support@pikoolo.com. We will investigate the shipment with the carrier. If the shipment is confirmed as lost, you may choose between a full refund or a replacement.