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Refund policy

If you decide to reconsider your purchase, Pikoolo offers a 30-day return window starting the day after your product is delivered. To initiate a return, simply contact us at support@pikoolo.com, and we’ll ensure the process is smooth and straightforward.

Conditions for Returns:

  • The item must be in its original, unused state.
  • Manufacturer seals must remain intact.
  • The product must be free from damage caused by customer handling or use.
  • All returns must include the original packaging.

To begin, email us at support@pikoolo.com with your return request and reason for returning the product. Our team will review your request and provide the appropriate return instructions. For damaged or incorrect items, we will provide a prepaid return label. For returns due to customer error or change of mind, the customer is responsible for return shipping costs.

Once our logistics team receives and inspects the item, we will process your refund within seven business days.

Returns Due to Customer Error:

If a return is initiated due to customer error (e.g., incorrect item ordered, change of mind, or any non-defective reason), the customer is responsible for covering the return shipping costs. The original shipping fee is non-refundable. To proceed with a return in such cases, please contact us at support@pikoolo.com for return instructions.

How to Return Your Product:

  1. Verify Eligibility: Ensure the return falls within 30 days of the delivery date.
  2. Contact Support: Provide your order details and reason for return through email, phone, or our website. We’ll verify eligibility and guide you through the next steps.
  3. Package Securely: Repack the item in its original packaging, including all accessories and documentation. The product must remain unused.
  4. Include Authorization: Add the return authorization and a brief explanation for the return inside the package.
  5. Ship Your Item: If the return is due to a damaged or incorrect item, use the prepaid return label provided by our customer support team. If the return is due to customer error, change of mind, or another non-defective reason, the customer is responsible for return shipping costs and should use a traceable shipping method. We are not liable for return packages lost during customer-arranged shipping.
  6. Return Address: Please send all returned products to:
    1043 FISKE ST
    PACIFIC PALISADES,
    CA 90272
    United States
  7. Notify Us: After shipping, share the tracking details so we can monitor the return.
  8. Receive Refund Confirmation: Upon inspection, we will notify you if the return is approved.
  9. Refund Issuance: Refunds will be processed to the original payment method within seven working days of return approval.

For Damaged or Incorrect Items:
If you receive a damaged or incorrect item, notify us at support@pikoolo.com within 48 hours of delivery. You can return such items within 30 days for a full refund or replacement. Pikoolo will provide a prepaid return label, and you will not be responsible for return shipping costs.

Order Cancellations:
Orders can be canceled or modified free of charge before the shipping confirmation is sent. Once shipped, our return policy applies.

Lost Shipments:
If your package is delayed (not delivered within two days of the expected delivery date), reach out to customer support. We’ll investigate with the carrier, and if confirmed as lost, you may choose between a refund or replacement.

Refund Details:
Refunds are processed after the item is received and inspected by our team. Once approved, the refund will be credited to your original payment method within seven business days.

For any additional questions about returns or refunds, contact our customer support team.

Contact Information

Online Store: Pikoolo

Company Name: 23 Memes LLC

Address:1043 FISKE ST
PACIFIC PALISADES
CA. 90272. United States

Phone: +14134799107

E-Mail: support@pikoolo.com

Contact Hours: 10 AM to 7 PM EST, Monday to Sunday

Contact us, and we’ll get back to you within 12 hours. No need to worry – we’ve got you covered!

Or via our contact form on the Contact Us page

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