Privacy policy

Welcome to the Privacy Policy section for Pikoolo, available at www.pikoolo.com.

Collection of Personal Information

At Pikoolo, we value your privacy and are committed to being transparent about how your information is collected, stored, and used. When you access our Site, certain information regarding your device may automatically be gathered, including browser details, IP address, time zone, and cookies installed on your device. While browsing, we may also collect information about viewed products or pages, referring websites, search terms, and how you interact with the Site. This information is referred to as "Device Information."

Device Information may be collected through technologies such as:

• Cookies: Small data files placed on your device that often include anonymous identifiers. Learn more at http://www.allaboutcookies.org.
• Log files: Records of activity on the Site, including IP address, browser type, internet provider, referring and exit pages, and timestamps.
• Web beacons, tags, and pixels: Technologies used to analyze website usage and visitor interactions.

When you place an order through our Site, we may collect details such as your name, billing address, shipping address, payment information, email address, and telephone number. This information is referred to as "Order Information."

Throughout this Privacy Policy, the term "Personal Information" refers collectively to Device Information and Order Information.

How We Use Personal Information

Order Information is primarily used to process and fulfill purchases made through the Site, including payment verification, shipment coordination, and order confirmations. We may also use this information to:

• Respond to customer service requests and order inquiries
• Detect and prevent fraud or unauthorized activity
• Provide updates, promotions, and marketing communications according to your preferences

Device Information helps us improve website performance, analyze user behavior, evaluate marketing effectiveness, and maintain website security.

Sharing Personal Information

We may share Personal Information with trusted third-party providers that help operate our business and website services. Our store is powered by Shopify. Additional information regarding Shopify’s privacy practices can be found here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to better understand how visitors interact with our website. Information regarding Google’s privacy practices is available here: https://www.google.com/intl/en/policies/privacy/. You may opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Personal Information may also be disclosed when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or prevent fraudulent activities.

Behavioral Advertising

We may use Personal Information to provide personalized advertising and promotional materials. More information regarding targeted advertising is available through the Network Advertising Initiative.

To manage advertising preferences or opt out, you may visit:

• Facebook
• Google
• Bing

You may also opt out through the Digital Advertising Alliance portal: http://optout.aboutads.info/.

Do Not Track

Please note that our Site does not alter data collection practices when a Do Not Track browser setting is enabled.

Your Rights

If you reside within the European Economic Area (EEA), you may request access to, correction of, or deletion of your Personal Information. To exercise these rights, please contact us using the information provided below.

Please be aware that your information may be transferred outside of Europe, including to the United States and Canada, for operational and contractual purposes.

Data Retention

Order Information is retained for our internal business records unless a deletion request is received.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact us using the information below:

Contact Information