Shipping policy

Thank you for choosing to shop at www.pikoolo.com. Below are the terms and conditions that outline our shipping policy.

Complimentary Shipping: Pikoolo is pleased to provide free standard shipping on all orders, with no minimum purchase required. This offer is available to customers in all U.S. states and territories. We aim to deliver a seamless shopping experience. Please note that this free shipping applies only to standard delivery methods, and the estimated delivery times listed in our shipping information still apply.

Order Processing Time: Orders are generally processed and shipped within 1 to 2 business days (Monday through Sunday) for orders placed before 12 PM EST.

Delivery Estimates: We anticipate that your order will be delivered within 3-5 business days from the shipping date. Deliveries occur from Monday to Saturday at the shipping address you provide. Please note that we do not deliver to collection points.

While we strive to meet the specified shipping and delivery timelines, Pikoolo is not liable for delays caused by unforeseen circumstances or factors beyond our control, such as severe weather or natural disasters.

Shipping Carrier: We use USPS for all deliveries. If you encounter any delays with your shipment, please contact us at Pikoolo.com for assistance and further information.

Shipping Confirmation and Tracking: After your order has shipped, you will receive a shipping confirmation email that includes a tracking number. This tracking number should become active within 24 hours.

Order Changes: Once an order has been shipped, it cannot be modified or canceled.

Missing Orders: If the tracking information shows that your order has been delivered but you have not received it, please first contact the delivery service to locate your package. If the issue is not resolved, please email us at support@pikoolo.com for further support. If the tracking status has not been updated due to a technical issue and your order cannot be found, please reach out to us for assistance.

Damaged Products: If your items arrive damaged, please take photographs of the damage and email them to support@pikoolo.com for evaluation. Keep the damaged items until you receive further instructions on how to proceed.

Contact Information

Online Store: Pikoolo

Company Name: 23 Memes LLC

Address:1043 FISKE ST
PACIFIC PALISADES
CA. 90272. United States

Phone: +14134799107

E-Mail: support@pikoolo.com

Contact Hours: 10 AM to 7 PM EST, Monday to Sunday

Contact us, and we’ll get back to you within 12 hours. No need to worry – we’ve got you covered!

Or via our contact form on the Contact Us page

We greatly appreciate your feedback and suggestions. Feel free to reach out with any questions or comments you may have; we're here to help!