Shipping policy

Thank you for shopping with Pikoolo at www.pikoolo.com. The information below outlines the terms and conditions of our shipping policy.

Free Standard Shipping:
Pikoolo offers complimentary standard shipping on all orders without minimum purchase requirements. This service is available across the United States, including Alaska, Hawaii, Puerto Rico, and APO/FPO/DPO addresses. We strive to provide a smooth and dependable delivery experience for all customers. Free shipping applies to standard delivery methods only, and estimated delivery timeframes still apply.

Order Processing:
Orders are generally processed and prepared for shipment within 1–2 business days (Monday through Sunday) for purchases submitted before 12 PM EST.

Estimated Delivery Time:
Most shipments are delivered within approximately 3–5 business days after dispatch. Deliveries are completed Monday through Saturday to the address provided during checkout. Please note that we do not ship to pickup stations or collection points.

While we work to meet all shipping estimates, Pikoolo is not responsible for delays caused by events beyond our control, including carrier interruptions, severe weather conditions, or natural disasters.

Shipping Carrier:
Orders are shipped through USPS. If you experience a delivery delay or tracking issue, please contact us at support@pikoolo.com for assistance.

Tracking Information:
After your order has been shipped, a shipping confirmation email containing tracking details will be sent to you. Tracking activity usually becomes available within 24 hours.

Order Modifications:
Once an order has been dispatched, cancellations or modifications can no longer be processed.

Undelivered Packages:
If your tracking information indicates that the package was delivered but you have not received it, please contact the shipping carrier first for further investigation. If the matter remains unresolved, please reach out to us at support@pikoolo.com. Our team will assist in reviewing technical tracking issues or lost shipment claims.

Damaged Deliveries:
If your order arrives damaged, please take clear photographs of both the packaging and the product and email them to support@pikoolo.com for review. Please retain all damaged items until additional instructions are provided by our support team.

Contact Information